Terms & Conditions

1. Customer Support Hours

  • Monday-Friday: 10am – 6pm
  • Saturday: 10am – 3pm
  • Closed on Sundays and public holidays

2. Return, Exchange & Refund Policy

Know Your Size

  • Customers are responsible for knowing their size before placing an order.
  • If unsure, please request a size chart prior to purchase.
  • We are not liable for size-related issues if the size chart is not consulted.

Eligibility for Exchange

Exchanges will only be honored under the following circumstances:

  • The delivered item is defective or not in perfect condition.
  • The size label on the item differs from the size ordered.
  • There was a dispatch error and the wrong item was received.

Exchange Requirements

  • Notification of any issues must be made within 24 hours of delivery.
  • Items must be returned within 48 hours (Domestic) or within specified timeframes (see Shipping & Returns section).
  • All returned items must be:
  • In original packaging
  • Untampered
  • Free from signs of use

Exchange Guidelines

  • Exchanges are only allowed if the above terms are met.
  • If we approve an exchange outside the above terms:
  • The item must be in perfect condition.
  • It must be received and inspected before dispatching a new item.
  • Exchange must be for an item of equal value; if it is of lesser value, no refund will be issued.
  • The customer is responsible for delivery fees.

Refunds

  • Refunds are only allowed if:
  • The item is out of stock.
  • A request is made within one hour of purchase (in special cases).
  • Refunds are processed via the original payment method, minus shipping costs.
  • No refunds on SALE items, discounted items, or in-store purchases.

3. Shipping Policy

Domestic Shipping (Nigeria)

  • Lagos: 1-3 business days
  • Other Nigerian states: 3-5 business days

International Shipping

  • Orders are fulfilled by DHL (trackable).
  • Delivery timeframe: 5-7 business days post-confirmation.

4. Return Timelines

Returns must physically reach us within the following timeframes:

  • Lagos: Within 3 business days of delivery
  • Outside Lagos (Nigeria): Within 5 business days
  • International: Within 10 business days

Returns made after these periods will not qualify for exchange or refund.

5. Product Conditions for Returns

To qualify for return, items must be:

  • Unworn and undamaged
  • Free from stains or alterations
  • In original, untampered packaging

NOTE:

Items received in damaged condition due to customer handling are not eligible for refund or exchange. 5. Store Purchase Terms

  • Items purchased, picked up, or fitted in-store are final sale and cannot be returned, exchanged, or refunded.
  • Customers are advised to check all items thoroughly before leaving the store.
  • Transfers must be confirmed before handing over any item. POS/Card payment is encouraged.6. Delivery & Courier Costs
  • Customers bear all return/exchange delivery costs unless:
  • The item delivered is incorrect, damaged, or mismatched (then we cover it).
  • Free delivery offers are location-specific and do not apply nationwide.

7. Complimentary Services

– Minor adjustments or fittings (where applicable) are offered free of charge, subject to availability.

6. Stockpiling Policy

  • We do not allow indefinite package holding.
  • We can hold an order for up to 1 month. After this period:
  • The brand is not liable for lost items.
  • No refunds or replacements will be issued.

7. Promotional Items

  • Promotional or sale items are limited in sizes and colors.
  • They are non-refundable and non-exchangeable regardless of the situation.

8. Complaints & Evaluations

  • All complaints will be handled on a case-by-case basis.
  • Kindly contact customer service within 24 hours of delivery to lodge any complaints.

9. Order Cancellations

– Orders cannot be canceled after payment is confirmed. Please ensure details are correct before checkout.

10. Quality Control

– Every item is inspected before dispatch. However, if any issue arises, please notify us immediately.