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Frequently Asked Questions
Yes. We ship internationally via DHL with a delivery timeframe of 5-7 business days after order confirmation. Domestic shipping within Nigeria is also handled by DHL - 2-3 business days in Abuja and 3-5 business days to other Nigerian states. All orders are trackable.
Yes, we offer one minor complimentary alteration within 15 days of delivery. Please contact us to arrange. Additional alterations or alterations requested after the 15-day window may incur a fee.
Exchanges and returns are accepted only if the item is defective, the size label differs from what was ordered, or there was a dispatch error. Notification must be made within 24 hours of delivery and items returned within the specified timeframe. Refunds are only issued if the item is out of stock or within one hour of purchase in special cases. Sale and promotional items are non-refundable and non-exchangeable.
Measurement updates and order changes can be made before cutting begins. Please contact us as soon as possible via WhatsApp or email if you need to make a change - once fabric has been cut to your specifications, adjustments may be limited.
We accept all major Nigerian debit and credit cards, as well as USSD banking, bank transfers, and QR payments - all processed securely through Paystack. Your payment details are never stored on our servers.
Orders cannot be cancelled after payment has been confirmed. Please double-check your size, measurements, fabric choice, and delivery details before completing checkout. If you've made an error, contact us immediately and we'll do our best to help before production begins.
Production typically takes 5-10 business days depending on the complexity of the garment and current order volume. Bespoke pieces with custom measurements or special requests may take a little longer. You'll receive an estimated delivery date after your order is confirmed.
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