Our Policy at a Glance
Every garment is cut and sewn to your order, so we can't accept returns for a change of mind or fit preference. However, if your order arrives defective, with a wrong size label, or as a dispatch error, we'll make it right - free of charge.
See all FAQs →When You Can Return or Exchange
Exchanges and returns are accepted in the following cases:
Defective Item
If your garment arrives damaged, with faulty stitching, or with a material defect, we will repair or replace it at no cost to you.
Wrong Size Label
If the size label on your garment differs from the size you ordered, we'll exchange it for the correct size at no cost.
Dispatch Error
If you receive a different garment, fabric, or colour than what you ordered, we'll arrange a correction or exchange immediately.
How to Start a Return or Exchange
Contact us within 24 hours
Message us on WhatsApp or email info@simiteds.com within 24 hours of delivery. Share your order reference and photos of the issue.
We review your case
Our team will assess the item against your order details. Approved returns receive clear instructions on next steps - including free return shipping.
Return within the specified timeframe
Return the item in its original condition, unworn and unwashed, with tags attached. We'll repair, exchange, or refund it as applicable.
Refunds
Refunds are only issued in specific cases:
- The item you ordered is out of stock and can't be remade.
- Special circumstances handled within one hour of purchase.
- Approved defect or dispatch-error returns where repair or exchange isn't possible.
Approved refunds are processed to your original payment method within 5-7 business days.
What's Not Returnable
The following can't be returned or exchanged:
- Made-to-order items without a manufacturing defect.
- Change of mind, fit, colour, or fabric preference.
- Sale and promotional items.
- Garments that have been worn, washed, or altered.
- Returns reported more than 24 hours after delivery.
Need a small adjustment instead?
We offer one minor complimentary alteration within 15 days of delivery for standard fit adjustments. Contact us to arrange it - no need to start a return.
Ready to start a return or exchange?
We're here to help. Message us on WhatsApp or send us an email and we'll get back to you right away.