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SimiTeds Help Centre

Shipping Information

We ship locally and internationally with DHL. Here's how delivery works, how shipping is calculated, and what to expect at checkout.

Shipping at a Glance

All orders are shipped through DHL. We validate your delivery address at checkout - if DHL can ship to your location, you'll see live DHL shipping options. Where DHL can't service an address, a flat rate fee applies. For international orders, an additional amount may be required on top of the flat rate, and we'll always reach out to make this clear while we process your order.

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DHL Our shipping partner for local & international orders
2-14 Business days delivery depending on destination
₦25,000 Flat rate when DHL can't service the address

How Shipping Is Calculated

The shipping amount is added to your total order amount and must be paid at checkout.

DHL Shipping Options

When DHL can ship to your delivery address, you'll see the available DHL shipping options with their rates at checkout. Pick the one that works best for you.

Flat Rate Fee

If DHL can't ship to your location, we charge a flat rate of ₦25,000 for the order.

International Surcharge

For international orders, an additional amount may be required on top of the flat rate. We'll always engage with you to make this clear and transparent before dispatch.

Delivery Timelines

Once your order ships, delivery times depend on your location:

2-3 business days

FCT (Abuja)

For orders delivered within the Federal Capital Territory.

3-5 business days

Within Nigeria

For orders delivered outside the FCT but within Nigeria.

5-14 working days

International

Depending on the selected shipping option and destination.

Address validation at checkout

We validate the shipping address you enter at checkout to confirm DHL can deliver to it. This lets us show accurate DHL rates and avoid surprises - so you always know your shipping cost before you pay.

Questions about shipping?

We're happy to help. Message us on WhatsApp or send us an email and we'll get back to you right away.

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Frequently Asked Questions

Yes. We ship internationally via DHL with a delivery timeframe of 5-7 business days after order confirmation. Domestic shipping within Nigeria is also handled by DHL - 2-3 business days in Abuja and 3-5 business days to other Nigerian states. All orders are trackable.

Yes, we offer one minor complimentary alteration within 15 days of delivery. Please contact us to arrange. Additional alterations or alterations requested after the 15-day window may incur a fee.

Exchanges and returns are accepted only if the item is defective, the size label differs from what was ordered, or there was a dispatch error. Notification must be made within 24 hours of delivery and items returned within the specified timeframe. Refunds are only issued if the item is out of stock or within one hour of purchase in special cases. Sale and promotional items are non-refundable and non-exchangeable.

Measurement updates and order changes can be made before cutting begins. Please contact us as soon as possible via WhatsApp or email if you need to make a change - once fabric has been cut to your specifications, adjustments may be limited.

We accept all major Nigerian debit and credit cards, as well as USSD banking, bank transfers, and QR payments - all processed securely through Paystack. Your payment details are never stored on our servers.

Orders cannot be cancelled after payment has been confirmed. Please double-check your size, measurements, fabric choice, and delivery details before completing checkout. If you've made an error, contact us immediately and we'll do our best to help before production begins.

Production typically takes 5-10 business days depending on the complexity of the garment and current order volume. Bespoke pieces with custom measurements or special requests may take a little longer. You'll receive an estimated delivery date after your order is confirmed.